Confirmation of Booking
We will confirm the booking upon receipt of the deposit.
Our standard terms are for a non-refundable deposit of 30% of rental charge to be paid upon booking. The balance of the rental charge, plus a refundable security deposit, is due 8 weeks prior to visit.
If the booking request is made within 8 weeks of the visit, the full amount (rental charge + security deposit) is due upon booking.
For sterling transfers we convert GBP using the using the HiFx exchange rate (via http://www.ownersdirect.co.uk/foreign_currency.htm) applicable on the date each payment is due.
GBP security deposits will be held in and refunded from a UK bank account. In the event of any EUR deductions being required, a conversion for that amount will be applied at the end of your stay.
Refundable Security Deposit
The security deposit covers breakages, losses and damage to the property or its contents, and any cost of clean-up should the property be left in an unreasonable state.
The net security deposit will be refunded within two weeks of the end of the holiday.
Cancellation by the client
If you must cancel your holiday for whatever reason, your non-refundable deposit will be forfeited. If written notice is received 8 weeks prior to the holiday start date, you will be not be liable for the balance of the rental.
However, if notice of cancellation is received less than 8 weeks prior to the commencement date you will be liable for the full rental charge.
Cancellation by us
In the unlikely event that we are obliged to make any substantial changes to your holiday, or cancel it, we will provide a full refund.
Each property has a private entrance and keys are provided upon arrival. Guests should be aware that there is shared access to some facilities (e.g. laundry, bike storage and garden).
All personal items, including baggage, bikes and skis are at all times and circumstances at the owner's risk and we are at no time responsible for any loss or damage to such items.
We are not liable for any temporary defect or stoppage in the supply of public services to the property, nor in respect of any appliances.
Arrival and Departure
The property is available from 4pm local time on the first day of booking, and must be vacated by 10am on the final day. The property should be left in a clean and tidy state.
The keys must be returned to us at the end of your stay and before the security deposit is refunded.
The properties may not be occupied by more than 9 people in the house, 3 people in the gite, and 2 in the Studio unless previously agreed with the owners at the time of booking.
Bookings of all male or all female parties (including stag and hen parties) may be accepted, subject to further conditions. We reserve the right to refuse groups that have misrepresented the nature of their stay.
We reserve the right to terminate, without compensation or further obligation, a client's stay if it is deemed that their behaviour is unsociable, abusive or in in any way unacceptable to ourselves or any other guest.
Our pool is equipped with a pool alarm which conforms to the standards for pool security systems set by AFNOR (the body responsible for French safety standards). The law was specifically put in place to protect children under five years old but anyone with children will understand that no security device, no matter how well approved can replace the vigilance of a responsible adult at all times.
We operate a 'No Smoking' policy throughout the accommodation.
Apologies, but no pets allowed.
We would advise that all guests have adequate travel insurance, including coverage for any sports or activities they may wish to participate in during their stay.
Improving our service to you
We are always grateful to receive your comments and suggestions about how we can improve our service to you.
If any problem arises during your stay, please let us know as soon as possible and we will do our utmost to rectify it immediately.
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